Privacy Policy

Last updated: November 3, 2026

This policy explains what information Syrona Counseling Retreats ("we", "us") collects when you visit syronacounseling.com, how we use it, and the choices you have. It applies to visitors in the United States.

This policy covers our website only. How we protect your health information as a client is explained in our Notice of Privacy Practices, which you receive when you start services. Please do not send private health details through our website forms or chat.

1. Information we collect

Information you give us. When you fill out a contact or consultation form, use our chat, sign up for our emails or resources, or call or email us, we collect what you provide, such as your name, phone number, email address and your message.

Information collected automatically. Our website uses cookies and similar technologies. Only the cookies needed for the site to work load when you first visit. Analytics, marketing and other third-party tools load only after you choose to accept them in our cookie banner. With your consent, these tools may collect information such as pages viewed, links clicked, the website that referred you, your device and browser type, approximate location, and your IP address.

2. How we use your information

  • To respond to your questions and help you schedule a consultation or retreat
  • To send emails or resources you signed up for (you can unsubscribe at any time)
  • With your consent, to understand how visitors use our website so we can improve it
  • To keep our website secure and working properly
  • To meet legal obligations

3. Cookies and your consent

When you first visit, a banner lets you accept, deny or choose which categories of cookies to allow. Until you choose, only functional cookies are used. Our contact form, chat, share buttons and similar content from other companies stay blocked until you accept the matching category. You can change your choice at any time with the "Manage consent" button on our website. Details about each cookie are on our Opt-out preferences page.

We honor Global Privacy Control (GPC) and Do Not Track signals. If your browser sends one, we treat it as a choice to opt out of optional cookies. Our embedded Vimeo videos load in Vimeo's "do not track" mode.

4. Third-party services we use

Some tools on our site are provided by other companies. With your consent where required, they may receive information about your visit:

  • Analytics: Google Tag Manager, Google Analytics, Ahrefs Web Analytics
  • Forms, chat, scheduling and email: HighLevel (LeadConnector / TheraSaaS), MailerLite
  • Videos, maps and sharing: Vimeo, YouTube, Google Maps, AddToAny
  • Security and performance: Cloudflare

These companies handle information under their own privacy policies.

5. Selling and sharing of personal information

We do not sell your personal information. We do not share it with other companies for their own advertising. You can opt out of optional cookies at any time by changing your cookie choice or by using the form on our Opt-out preferences page.

6. How long we keep information

We keep website inquiries only as long as we need them to respond to you and provide services, and as required by law. Cookie retention periods are listed on our Opt-out preferences page.

7. Security

We use reasonable safeguards, including encrypted (HTTPS) connections, to protect information sent through our website. No method of transmission or storage is completely secure, which is why we ask you not to share private health details through website forms or chat.

8. Your privacy rights

Depending on the state you live in, you may have the right to:

  • Know what personal information we have collected about you and how we use it
  • Get a copy of your personal information
  • Correct inaccurate information
  • Ask us to delete your information
  • Opt out of the sale or sharing of your information and of targeted advertising

To make a request, use the form on our Opt-out preferences page or call us at (689) 407-8030. We may need to confirm your identity before acting on a request. You may use an authorized agent to make a request for you. We will respond within the time the law requires, and we will not treat you differently for using your rights.

9. Children

Our website is meant for adults. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has given us information here, please contact us and we will delete it.

10. Links to other websites

Our site links to other websites, such as our patient portal. We are not responsible for their privacy practices, so please read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

12. Contact us

Syrona Counseling Retreats
890 Northern Way, Suite A1
Winter Springs, FL 32708
Phone: (689) 407-8030